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Online Privacy & Security

Our Privacy Pledge To You

As our customer, you provide us with important information about yourself. We believe it is our responsibility to safeguard your personal and financial information. While some financial institutions share account owner information with other businesses, we are committed to keeping it confidential.

We have developed the following privacy policy to ensure you the confidentiality you deserve. You have our promise that we will adhere to these guidelines. It is our pledge to you.


The Confidentiality, Security, and Integrity of Your Information

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.


Online Privacy Information

Visitors to Bridge City Bank's Website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about visitors, such as:

  1. Date and time our site was accessed
  2. IP address (A numeric address given to servers connected to the Internet)
  3. Web browser used
  4. City, state, and country

The bank uses this information to create summary statistics and to determine the level of interest in information available on our site.

Bridge City Bank maintains physical, electronic and procedural safeguards to protect against unauthorized access to and disclosure of nonpublic personal information used to administer our customers' accounts.

Customers may send an e-mail to communicate with Bridge City Bank Customer Service. We recommend that you do not send nonpublic personal information via e-mail because e-mail is not a secure method of communication. If we need to contact you in response to your e-mail, we will do so by phone or mail if our response requires personal confidential information.

Bridge City Bank's Online Banking and Bill Payment Service are available pursuant to a licensed agreement by and between Bridge City Bank and a third party vendor(s). We may share information with the vendor(s) that assists us in providing this service. This company(s) acts on our behalf and is bound by contract to treat your personal information with the same confidentiality we use.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide this service to you.

Bridge City Bank respects the privacy of your children and our Website does not target and is not marketed to children. We do not knowingly collect or retain any personal information about consumers under the age of thirteen.

Some areas of our Website may use a “cookie” temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before.

Bridge City Bank requires the use of a specific Personal Identification Number (PIN) assigned to you for your access to your confidential and private information. We remind you that it is your responsibility to safeguard your PIN. We recommend that you memorize your PIN for security purposes.

Bridge City Bank maintains multi-factor customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is “spoofing” or pretending to be a Bridge City Bank website do not enter personal information but instead contact us in a branch or by phone @ 409-735-3516.

To provide our customers with greater access to information that may be of interest to them, Bridge City Bank's Website may contain links to other sites. Although we hope that these other organizations join us in respecting your privacy, Bridge City Bank is not responsible for the content of those Websites or the privacy practices of those organizations.

If you believe that your nonpublic personal information has been comprised or that our records are inaccurate, please contact Bridge City Bank immediately so that the potential breach or inaccurate record can be investigated:

Bridge City Bank
P. O. Box 887
701 W. Roundbunch
Bridge City , Texas 77611
(409) 735-3516

Consumer Complaint Filing Process

Bridge City Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Bridge City Bank should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking through one of the means indicated below:

In Person or U. S. Mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: 877-276-5554
Fax No.: 512-475-1313
E-mail: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov